The new Consumer Rights Act
2015 came into force on 1 October 2015 and it applies to purchases for physical
and digital products and services made by consumers from that date on.
With regards to any physical items that you have bought, the goods must be of:
- Satisfactory quality
- Fit for purpose
- Match their description at the time of purchase.
You can reject goods and get a full refund if they are not delivered within a period of 30 days, unless you had pre-agreed to a specific delivery time.
For items that you have purchased in digital form, for example music downloads, you may at first only be only entitled to a repair or replacement of the item but if that repair is not successful then you could also claim a refund.
The regulations are also
applicable for any services that you contract for, examples of services are dry
cleaning, building works and repairs. The services must be performed with
reasonable care and skill, if a price has not been agreed then it must be
reasonable and the services must be carried out in a reasonable time.
You should raise your concerns
about any goods, items or services that you are unhappy with as soon as
possible to ensure that you achieve the best redress in the circumstances. There
are now many ways to resolve disputes such as these but if you would like
professional advice on any products or services you have been unhappy with then
call Nidhi Chopra for a chat on 01992 422128 or by email nidhi@ghslaw.co.uk
www.gardenhousesolicitors.co.uk
Tel: 01992 422 128
Email: info@gardenhousesolicitors.co.uk
The contents of this article are intended for general information purposes only and shall not be deemed to be, or constitute legal advice. We cannot accept responsibility for any loss as a result of acts or omissions taken in respect of this article.
No comments:
Post a Comment