Wednesday 14 October 2015

Consumer Rights Act 2015 explained

The new Consumer Rights Act 2015 came into force on 1 October 2015 and it applies to purchases for physical and digital products and services made by consumers from that date on.

With regards to any physical items that you have bought, the goods must be of: 
  1. Satisfactory quality
  2. Fit for purpose
  3. Match their description at the time of purchase.
If you have purchased something that is faulty or does not fit the criteria then you can make a claim against the retailer under the Consumer Rights Act. The outcome of your claim will depend on the item that you have purchased and how much time has passed since you made the purchase.

You can reject goods and get a full refund if they are not delivered within a period of 30 days, unless you had pre-agreed to a specific delivery time.

For items that you have purchased in digital form, for example music downloads, you may at first only be only entitled to a repair or replacement of the item but if that repair is not successful then you could also claim a refund.
The regulations are also applicable for any services that you contract for, examples of services are dry cleaning, building works and repairs. The services must be performed with reasonable care and skill, if a price has not been agreed then it must be reasonable and the services must be carried out in a reasonable time.
You should raise your concerns about any goods, items or services that you are unhappy with as soon as possible to ensure that you achieve the best redress in the circumstances. There are now many ways to resolve disputes such as these but if you would like professional advice on any products or services you have been unhappy with then call Nidhi Chopra for a chat on 01992 422128 or by email
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Garden House Solicitors of Hertford

Tel: 01992 422 128

The contents of this article are intended for general information purposes only and shall not be deemed to be, or constitute legal advice. We cannot accept responsibility for any loss as a result of acts or omissions taken in respect of this article.

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