Consumer Rights Act 2015 explained

The new Consumer Rights Act 2015 came into force on 1 October 2015 and it applies to purchases for physical and digital products and services made by consumers from that date on.

With regards to any physical items that you have bought, the goods must be of: 

1. Satisfactory quality
2. Fit for purpose
3. Match their description at the time of purchase.

If you have purchased something that is faulty or does not fit the criteria then you can make a claim against the retailer under the Consumer Rights Act. The outcome of your claim will depend on the item that you have purchased and how much time has passed since you made the purchase.

You can reject goods and get a full refund if they are not delivered within a period of 30 days, unless you had pre-agreed to a specific delivery time.